FAQ

Frequently Asked Questions 

Q: What types of cleaning services do you offer?

A: We offer a wide range of cleaning services tailored to meet your specific needs, including residential cleaning, commercial cleaning, deep cleaning, and specialized services such as move-in/move-out cleaning and post-construction clean-up.

Q: How do you customize cleaning plans?

A: Our cleaning plans are customized based on your preferences, the size and condition of your space, and any specific requests or requirements you might have. During our initial consultation, we discuss your needs in detail to create a personalized cleaning plan that fits your lifestyle.

Booking and Scheduling

Q: How can I book a cleaning service?

A: Booking a cleaning service with us is easy! You can fill out our online booking form, send us an email, or give us a call. We’ll discuss your cleaning needs and schedule a service at a time that’s convenient for you.

Q: Do I need to be home during the cleaning?

A: It’s entirely up to you. You’re welcome to be home during the cleaning, but if you have other commitments, you can provide us with entry instructions, and we’ll take care of everything while you’re away.

Pricing and Payment

Q: How do you determine the price of a cleaning service?

A: Our pricing is based on the size of your space, the type of cleaning service you choose, and the level of customization required. We provide a detailed quote after our initial consultation, ensuring transparency and no surprises.

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, bank transfers, and online payments. All payments are securely processed for your peace of mind.

Safety and Assurance

Q: Are your cleaning professionals insured and bonded?

A: Absolutely. Our team members are fully insured and bonded, providing you with peace of mind knowing that your property is in safe hands.

Q: What measures do you take to ensure the safety and security of your clients’ homes?

A: We conduct thorough background checks on all our cleaning professionals. Additionally, we follow strict security protocols when handling keys and access codes, and we ensure that all team members are trained to treat your home with the utmost care and respect.

After the Service

Q: What if I’m not satisfied with the cleaning service?

A: We strive for 100% customer satisfaction. If you’re not satisfied with any aspect of our service, please contact us within 24 hours, and we’ll make arrangements to address the issue at no extra charge.

Q: How can I provide feedback on my cleaning service?

A: We welcome your feedback as it helps us improve. You can provide feedback directly to our team after the service, through our website, or by contacting our customer service team.